Privacy Policy for Interior Finishes Supermarket

This Privacy Policy explains how Interior Finishes Supermarket, owned and operated by MADEE HUB (“IFS,” “MADEE HUB,” “we,” “our,” or “us”), collects, processes, stores, protects, discloses, and uses information obtained through our catalogue website, digital platforms, communication systems, software, applications, and related services (collectively, the “Platform”).

By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the practices described herein. If you do not agree with this Policy, you must immediately discontinue use of the Platform.

1. INFORMATION WE COLLECT

We may collect and process the following categories of information:

a. Personal Information

Including but not limited to:

• Full names
• Email addresses
• Phone numbers
• Business details
• Delivery addresses
• Billing information
• Communication records
• Account credentials
• Inquiry submissions

b. Technical & Device Information

Automatically collected information may include:

• IP addresses
• Device identifiers
• Browser type
• Operating system
• Device configuration
• Session information
• Access timestamps
• Clickstream activity
• Referral URLs
• Network information
• Diagnostic logs

c. Commercial & Catalogue Activity

We may collect information relating to:

• Product searches
• Catalogue interactions
• Saved items
• Purchase interests
• Viewing patterns
• Inventory inquiries
• User preferences
• Commercial interactions

2. HOW WE COLLECT INFORMATION

Information may be collected through:

• Website forms
• User submissions
• Cookies
• Analytics tools
• Tracking technologies
• Communication channels
• Third-party integrations
• Automated systems
• Security monitoring systems

3. HOW WE USE INFORMATION

We may use collected information for purposes including:

• Operating and maintaining the Platform;
• Managing catalogue systems;
• Processing inquiries and transactions;
• Customer support;
• Security monitoring;
• Fraud detection and prevention;
• Analytics and business intelligence;
• Service optimization;
• Legal compliance;
• Marketing communications;
• Platform personalization;
• Internal operational purposes;
• Enforcement of our Terms of Service.

We reserve the right to aggregate and anonymize non-identifiable data for lawful commercial, statistical, analytical, and operational purposes.

4. COOKIES & TRACKING TECHNOLOGIES

The Platform may use:

• Cookies
• Pixels
• Local storage
• Session identifiers
• Analytics technologies
• Tracking scripts
• Security monitoring tools

These technologies help us:

• Improve user experience;
• Analyze traffic;
• Maintain security;
• Personalize content;
• Monitor performance.

Users may disable cookies through browser settings, though portions of the Platform may become limited or unavailable.

5. SHARING & DISCLOSURE OF INFORMATION

We do not unlawfully sell personal information. However, we may disclose information:

• To service providers;
• To cloud hosting partners;
• To analytics providers;
• To payment processors;
• To logistics or operational partners;
• To legal authorities;
• To regulators;
• To law enforcement agencies;
• To cybersecurity investigators;
• During mergers, acquisitions, restructuring, or asset transfers.

Disclosure may occur where:

• Required by law;
• Necessary for security;
• Necessary to enforce our rights;
• Necessary to protect users or operations.

6. DATA RETENTION

We retain information for as long as reasonably necessary to:

• Operate the Platform;
• Fulfill contractual obligations;
• Resolve disputes;
• Enforce agreements;
• Maintain security logs;
• Comply with legal obligations;
• Conduct audits and investigations.

Archived or backup copies may remain for additional periods where legally or operationally necessary.

7. SECURITY MEASURES

We implement commercially reasonable technical, administrative, and organizational safeguards designed to protect information against:

• Unauthorized access;
• Loss;
• Theft;
• Disclosure;
• Misuse;
• Alteration;
• Destruction.

However, no digital transmission or storage system is completely secure.

Users acknowledge and accept all risks associated with internet-based communications and electronic storage systems.

8. USER RESPONSIBILITIES

Users are responsible for:

• Maintaining account confidentiality;
• Protecting passwords and credentials;
• Preventing unauthorized access;
• Providing accurate information;
• Using the Platform lawfully.

Any misuse of the Platform may result in suspension, restriction, or legal action.

9. THIRD-PARTY SERVICES

The Platform may contain links or integrations to third-party websites, tools, or services.

We are not responsible for:

• Third-party privacy practices;
• External content;
• External security standards;
• Third-party data handling practices.

Users access third-party services entirely at their own risk.

10. CHILDREN’S PRIVACY

The Platform is not intended for individuals below the age permitted under applicable law to lawfully consent to digital services.

We do not knowingly collect personal information from minors without lawful authorization.

If unauthorized minor information is discovered, we reserve the right to remove it immediately.

11. INTELLECTUAL PROPERTY & DATABASE PROTECTION

All Platform systems, catalogue structures, databases, inventory logic, layouts, designs, business workflows, source code, and proprietary digital assets remain the exclusive intellectual property of Interior Finishes Supermarket and/or MADEE HUB.

Unauthorized:

• Scraping,
• Replication,
• Extraction,
• Mirroring,
• Resale,
• Redistribution,
• Reverse engineering,
• Commercial exploitation

of any Platform data or systems is strictly prohibited.

12. USER RIGHTS

Subject to applicable law, users may request:

• Access to their information;
• Correction of inaccurate information;
• Deletion of eligible information;
• Restriction of certain processing activities;
• Withdrawal of consent where applicable.

We reserve the right to verify identity before processing requests.

13. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

• The Platform is provided “AS IS” and “AS AVAILABLE.”
• We disclaim all warranties, express or implied.
• We do not guarantee uninterrupted or error-free service.
• We are not liable for indirect, incidental, consequential, punitive, or special damages arising from Platform usage.

Users access and use the Platform entirely at their own risk.

14. GOVERNING LAW

This Privacy Policy shall be governed by the laws of the Republic of Kenya.

Any disputes relating to privacy matters shall fall under the jurisdiction of Kenyan courts.

This Policy is intended to align with the framework of the Office of the Data Protection Commissioner and applicable Kenyan data protection laws.

15. CHANGES TO THIS PRIVACY POLICY

We reserve the unrestricted right to:

• Modify,
• Amend,
• Expand,
• Replace,
• Remove,
• Update

this Privacy Policy at any time.

Updated versions become effective immediately upon publication unless otherwise stated.

Continued use of the Platform constitutes acceptance of revised policies.

16. CONTACT INFORMATION